Up Hub is a project by York Support Services Network (YSSN) and together, we promise to protect are clients’ privacy. We want you to know what personal information we collect, how we use it and how we share it.

What personal information do we collect?

We consider information personal if it identifies a specific person or could be used to contact them. This information includes their name, e-mail, phone number, address, gender, age, health status (physical, behavioural, emotional and developmental), personal or family details and information about the services they use. It can also include information on opinions or beliefs and eligibility for services.

How do we use personal information?

Up Hub and YSSN collects personal information to:

  • Help people find services and resources in their communities
  • Help us with planning for future services
  • Help us to improve our services
  • Contact people to tell them about upcoming events, activities and programs that may interest them

It’s important to note that:

  • We do not automatically gather any personal information such as your name, e-mail, phone number, address, etc. This information is only obtained if you supply it voluntarily, through filling out an online form, contacting us via e-mail, by asking to be added to an Information Network or to receive electronic newsletters or other information.
  • Any personal information you provide to us will not be sold to any third party. We use software that receives and records the Internet Protocol (IP) address of the computer that has contacted our web site. We make no attempt to link these addresses with the identity of individuals contacting our site. The information is used to improve the content of this site and is not shared with other organizations.
  • This website uses cookies to enhance usability and provide you with a more personal experience. By using this website, you agree to our use of cookies.

Should you choose to participate in an online forum or discussion group or join an Information Network or similar list, we may ask you to volunteer personal information such as your name and e-mail address for the purposes of effective administration of the forum or discussion group. We will not disclose this information to anyone outside of Up Hub and YSSN without your prior consent.

If you have any questions, comments or concerns about our Privacy Policy, please contact us at uphub@yssn.ca