Frequently Asked Questions (FAQs)

What is Up Hub?

Up Hub is York Region’s go-to online and print community resource navigator for local social services in mental health, addictions, and developmental disabilities, as well as a peer-based platform for people to share their stories and uplifting experiences to help others.

Up Hub is designed to:

  • Support you by connecting you to 400+ local services using a personalized self-assessment tool
  • Connect you by offering a digital platform for you to share your story via video upload or a written submission
  • Give back by providing you with opportunities to become an Up Hub community contributor

Why was Up Hub created?

Up Hub is inspired by and created for peers or people with lived experiences with mental health and addiction, with input from the Up Hub Peer Advisory Committee (PAC); see below to find out more about the PAC.

Up Hub provides people living in York Region with the resources and tools they need to uplift their lives.

An environmental scan of comparable organizations and agencies across York Region and beyond revealed an opportunity to create and curate a collection of York Region-based community resources, selected and developed by peers, to help uplift residents who are seeking services or need support.

Up Hub bridges the gap by recognizing that people are unique and the tools they need to survive and thrive are unique to them, too.       

Who can use Up Hub?

Wherever you are on the roadmap of life, you can turn to Up Hub to take control of making yourself feel better and move your life to the next level, whatever that next level looks like for you.

You can use Up Hub to:

  • Stabilize and maintain your current situation
  • Help augment existing services or while on waitlists for services
  • Work in partnership with other care providers and case managers

Where can I find Up Hub?

You can find Up Hub online by visiting the website at:

How is Up Hub managed and funded?

Up Hub is a project by York Support Services Network (YSSN) and is generously funded by the Ontario Trillium Foundation (OTF). 

When did Up Hub launch?

Up Hub officially launched to the public in December 2019.

How can I contribute to Up Hub?

If you're interested in getting involved, there are many ways to become an Up Hub community contributor.

We're currently looking for individual peers and community organizations to:

  • Share their stories by submitting a written blog post, uploading a video via a cell phone or using the Up Hub Story Pod located just inside the front entrance of the Aurora office (the Story Pod is currently unavailable due to COVID-19)
  • Share toolkit activities that will uplift the peer community and address issues like housing and food insecurity 
  • Submit programs and workshops to the community calendar that are peer-led, peer-facilitated and/or peer-focused, like support groups, book clubs, games nights, craft circles, running groups and other events that inspire community connections.  

What is the Up Hub Peer Advisory Committee (PAC)?

The Up Hub Peer Advisory Committee (PAC) was formed between 2017 and 2018 and has been supporting the project ever since. The PAC consists of 6-10 resilient volunteer peers who reside in York Region. 

The PAC's vision is best positioned as a peer-based, next-steps approach to building capacity, ownership and well-being.

The guiding principle of the committee is to breathe life into a project created by and for peers (people with lived experiences with mental health and addiction), with a foundation that rests on the capacity for peers and community members to design a navigational toolkit that draws on one’s own inner strengths in order to connect to necessary resources and create broader meaning in one’s life.

If you're interested in becoming a volunteer member of the Up Hub Peer Advisory Committee, please email us at:

Peer support core values

Image source: Peer Support Canada

Who is considered a peer?

A peer is a person with lived experience with mental health and/or addiction.

What is peer support?

Peer Support Canada defines peer support as emotional and practical support between two people who share a common experience, such as a mental health challenge or illness. Peer support occurs when people provide knowledge, experience, emotional, social or practical help to each other in relation to their own mental health challenge or illness, or that of a loved one.

What is the role of a peer support worker?

A peer support worker (also called a specialist or counsellor) is someone who has training and is generally paid to provide peer support to people with a mental health challenge or illness, or to family members of a loved one with a mental health challenge or illness. A peer supporter has lived through that similar experience, and is trained to support others.

"I have suffered from depression all my life, and am a survivor of abuse. I have received a great amount of help from YSSN and 310-COPE and am so grateful for all of it. I also got a peer support worker. They have been such a help for me. They showed me what it meant to do self-care and that meant a lot to me. I have become a peer support worker so that I can help others as I could relate my story with other people. I now have had many people say to me that they can see how well I am doing from the inside out. It is wonderful how things have changed." - D.

How do I obtain peer support certification?

Peer Support (Accreditation and Certification) Canada provides Standards of Practice that specify the knowledge, skills and talents (competencies) and experience that are deemed as necessary for recognition as a Certified Peer Supporter.

Find out more about the application process for Peer Support Certification and Family Peer Support Certification offered through Peer Support Canada. 

What is the role of a peer support mentor?

A peer support mentor is someone who has significant experience and success as a peer supporter, and has demonstrated the additional knowledge, skills and competencies that are required to mentor peer supporters. 

How do I obtain peer support mentor certification?

Peer Support Canada Certified Peer Support Mentors and Certified Family Peer Support Mentors are an integral part of the certification process as they teach, guide and assess peer supporters as they develop skills and progress through the certification process.

Prior to acceptance into the Peer Support Canada Peer Support Mentor Certification process, the mentor candidate must:

  • Be a Peer Support Canada Certified Peer Supporter or Certified Family Peer Supporter in good standing
  • Have a minimum of five (5) years of experience working in peer support

Find out more about the application process for Peer Support Mentor Certification offered through Peer Support Canada.